We monitor your
systems to keep
your business running...
|ShadowProtect to the Rescue!|
A while ago we got a call from someone with a non booting computer. The poor bloke was concerned because, of course, they didn’t have a recent backup of the main application they use to run their business! Since we knew there was critical data, the team's first process before troubleshooting the issue was to pull the drive and hook it up to a computer at the AchieveIT office and attempt data access. Fortuantely we were able to access the drive without issue and quickly backed up the application data. Once we had that, we used our preferred backup tool, Storagecraft's ShadowProtect, to create a full image backup of the drive.
We still had a few issues to work through but finally Windows booted to the login screen. We couldn’t log in though because of activation issues (Thanks Microsoft). But based on that successful boot up we grabbed an old hard drive and performed a restoration of the image to that drive. Once completed, it was hooked up to the computer and Windows booted up AND allowed us to log in. The customer verfied that everything worked. He was thrilled when he saw all his data in the app.